

“Cellular Plans from This Carrier Cannot Be Added”
“Unsupported eSIM”
Your iPhone might be carrier-locked device. Check with your cellular carrier or where you purchased the iPhone, and ask them to release the lock. You may have to pay to unlock, depending on the details of the contract. How to check whether my device is locked or not?
“Cellular Plan Cannot Be Added / The Code Is No Longer Valid”
This mostly happens when you add the eSIM which has been added before. If not, please re-connect to stable wifi then add or scan the QR code again. How to check whether my eSIM installed?
“Cellular Plans from This Carrier Cannot Be Added”
- There might be too many eSIMs on your device. You could delete eSIM which is no longer used. How to remove unused eSIM?
- The wifi connection might be weak or unstable. Please make sure the strength of wifi is good and stable.
- The eSIM you tried to installed has been added before. If not, please add or scan the QR code again.

“Unable to Activate eSIM”
This mostly happens on iPhone 14/14 Plus/14 Pro Max.
Your iPhone might be carrier-locked device. Check with your cellular carrier or where you purchased the iPhone, and ask them to release the lock. You may have to pay to unlock, depending on the details of the contract.
How to check whether my device is locked or not?