Welcome to Aerobile e-Sim (https://esim.aerobile.net), a website owned by Aerobile LLC (“Aerobile”). At Aerobile e-Sim, we are dedicated to providing you with advanced e-Sim solutions and seamless digital experiences. By accessing, browsing, or purchasing from Aerobile e-Sim, you acknowledge and agree to comply with the following terms, which govern your use of services provided by Aerobile e-Sim and the relationship between our valued customers and Aerobile.
In these Terms of Use, the terms Aerobile, we, us, and our collectively refer to Aerobile LLC and its affiliated entities. The terms you and your refer to you as an individual user or the organization you legally represent.
Updates
We reserve the right to modify or amend these Terms of Use at any time. Such changes will be effective immediately upon their posting on our website. It is your responsibility to review these Terms of Use periodically for any updates or changes. Your continued use of Aerobile e-Sim following the posting of any amendments will signify your acceptance of those changes.
Privacy
Your access to and use of Aerobile e-Sim is also conditioned on your acceptance of and compliance with our Privacy Policy. Our Privacy Policy outlines our practices regarding the processing of your personal data and provides information about your privacy rights. We take your privacy seriously and are committed to protecting your personal data. Please read our Privacy Policy carefully before using our service, to understand how we safeguard your data and respect your privacy.
Accounts
To access and use certain features of Aerobile e-Sim, you may be required to create and maintain an account. During registration, you must provide accurate and complete information, and it is your responsibility to keep this information up to date. You are responsible for keeping your password secure. Aerobile cannot and will not be liable for any loss or damage from your failure to maintain the security of your account and password. All activities conducted under your account are your responsibility. We encourage you to notify us immediately of any unauthorized use of your account or any other breach of security. Users under the age of 18 may use Aerobile e-Sim services only with the supervision of a parent or guardian. It’s important to exit your account at the end of each session to prevent unauthorized access. Please be aware that Aerobile reserves the right to refuse service, terminate accounts, edit or remove account information, or cancel orders at our sole discretion. By creating an account, you agree to these terms and accept responsibility for all activities associated with your account.
Return and refund
Aerobile is committed to ensuring satisfaction with all of our products. We understand that there can be unforeseen circumstances that necessitate a return. Please carefully read the following return policy:
Conditions for Returns
- Return Period: Must before the Start date and within 180 days from the purchase date of receipt.
- Product Condition: The e-sims must be unused. (Due to the nature of digital goods such as e-sims, we will have to file case to the supplier to make sure it’s unused. )
- Proof of Purchase: Please provide a proof of purchase or order number to process the return.
Return Process
- Contact Customer Service: Within the return period and before your Start date, please first contact our customer service team, providing your order number and reason for return.
- Obtain Return Authorization: After confirmation by the supplier, we will provide a return authorization number.
- Refund: Upon confirming the product meets the return conditions, we will suspend the service and issue a refund to your original payment method within 14 business days.
Important Notes
- Non-Compliant Returns: If the product does not meet the return conditions, we will not accept the return and will not suspend the service. If your device is locked phone or is not compatible with e-sim, we will not accept the return and will not suspend the service.
- Return fee: There will be return fee charged depends on the plan and supplier. (Basically no more than 5% of the price.)
- Transaction fee: Paypal charges transaction fee to every return orders.
Special Instructions
- Promotional Items: Promotional or discounted items are final sale and cannot be returned.
- Custom Products: Custom or personalized products cannot be returned unless there is a quality issue.
Please be aware that by purchasing any product from Aerobile e-Sim, you acknowledge and agree to comply with the return policy. We encourage our customers to carefully review their orders and read all product information before making a purchase. If you have any questions or concerns about a product, please contact us at [email protected] prior to purchase.
Your purchase of digital products from Aerobile e-Sim constitutes your agreement to these terms.
Payments
At Aerobile e-Sim, we offer a variety of payment methods for your convenience, including PayPal and major credit cards such as Visa, MasterCard, American Express, and Discover. When you choose to pay using a payment card (credit or debit card), please be aware that your transaction is subject to validation checks and authorization by your card issuer. If your card issuer does not provide the necessary authorization, or if there are any issues with the payment method selected, we cannot process your order. In such cases, Aerobile bears no responsibility for any delay or failure to deliver your order. We strive to ensure secure and efficient payment processing and appreciate your understanding in these matters.
Promotions
At Aerobile e-Sim, we occasionally offer promotions and special offers to our customers. Please note that these promotions are subject to their own terms and conditions, which may differ from these Terms of Use. We encourage you to carefully review the specific rules associated with each promotion, as well as our Privacy Policy, to understand how your participation might affect your personal data. In instances where the terms of a specific promotion conflict with our general Terms of Use, the terms of the promotion will take precedence. Participation in any promotion indicates your acceptance of these terms and your agreement to follow and be bound by the promotional rules.
Content You Post
Aerobile e-Sim enables you to post comments. You bear sole responsibility for the legality, reliability, and appropriateness of the comments you submit. Please note that all comments are subject to our review and approval before they are made public.
By posting comments, you grant Aerobile a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, perform, translate, create derivative works from, distribute, and display these comments. While you maintain your rights to any comments you post, you must ensure that these comments are your own or that you have the necessary rights to them and that they do not infringe upon the rights of others, including privacy and intellectual property rights.
You represent and warrant that:
(i) the comments are yours, or you have the right to use them and grant us the rights and license as stipulated in these Terms, and
(ii) your comments adhere to all applicable laws and do not violate the rights of any person or entity.
Aerobile reserves the right to review, moderate, and, if necessary, remove any comments that do not comply with our standards or these Terms. We are committed to maintaining a respectful and lawful environment and expect the same from you in your comments. However, Aerobile is not responsible for any user-generated content and does not endorse any opinions expressed in the comments section.
Intellectual Property Rights
All content included in or made available through Aerobile e-Sim, including text, graphics, logos, button icons, images, etc., is the property of Aerobile or its suppliers/ licensors and protected under all applicable intellectual property laws.
This protection extends to our trademarks, service marks, trade names, logos, and any other proprietary designations of Aerobile and its affiliated brand SIM2ROAM. These marks, as the sole property of Aerobile, are safeguarded under all applicable intellectual property laws. Therefore, our trademarks and trade dress, including those related to SIM2ROAM, may not be used with any product or service not relevant to Aerobile or SIM2ROAM, in a manner that might cause confusion among customers, or in a way that disparages or discredits Aerobile or SIM2ROAM. Additionally, any trademarks appearing on the Aerobile e-Sim that are not owned by us are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Aerobile.
Disclaimer of Warranties and Limitation of Liability
Aerobile endeavors to ensure the presentation of accurate information on our website, but we do not guarantee the precision, completeness, reliability, or timeliness of any information available on our site. This is particularly relevant as our telecommunication service providers may occasionally change details about their services, which may not be immediately reflected on our website. In cases of discrepancies, the information provided directly by the service providers prevails over the information on the Aerobile e-Sim website. The content is provided ‘as is’ without warranty of any kind, either express or implied.
Aerobile disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. We make no representation or warranty regarding the uninterrupted, timely, secure, or error-free operation of our services or the information, content, materials, products, or services included on or made available to you through Aerobile e-Sim. Your use of the Aerobile e-Sim services is entirely at your own risk.
To the full extent permitted by applicable law, Aerobile e-Sim and its suppliers shall not be held liable for any direct, indirect, incidental, punitive, or consequential damages arising from your use of the Aerobile e-Sim website. This limitation of liability applies to all claims, whether based on warranty, contract, tort, or any other legal theory, and whether or not Aerobile e-Sim is advised of the possibility of such damages unless otherwise explicitly agreed in writing.
Governing Law and Jurisdiction
Aerobile e-Sim is operated and controlled by our office located in Taipei City, Taiwan. The terms and any use of the Aerobile e-Sim website are governed by the laws of the Republic of China (Taiwan) without giving effect to any principles of conflicts of law. Should any dispute or claim arise relating to your use of Aerobile e-Sim, such matters will be adjudicated in Taiwan Taipei District Court. By using our website, you consent to and waive any objections to the exclusive jurisdiction and venue of the Taiwan Taipei District Court.
Severability
If any provision of these terms is found to be invalid, void, or unenforceable under applicable law, such provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions. In such cases, the affected provision shall be excluded from these terms, and the rest of the provisions will continue to be valid and enforceable to the fullest extent permitted by law.
Contact Us
If you have any questions about these Terms of Use, you may contact us:
- By e-mail: [email protected]